Surge Battery life

[craziebeautiful]

I am on my 3rd replacement surge. The first one the band split by the screws they replaced it no problem I was very impressed. The new one I was sent the battery wouldnt even last a day. I emailed and was told I would be getting a replacement one not brand new, when it arrived i was on the phone with fitbit for half a hour trying to sync it. Now a week later the battery is dying within a day. I am sooooo frustrated this isnt a cheap investment for me to turn around and go with a different brand. Any advice ?

[WendyB]

How are you charging it? Its best to charge it with the charger plugged into a USB port on your computer.

[craziebeautiful]

Yes I charge it on my computer. I have turned off the all day sync. so far so good I rebooted it. thanks for the info 


Sent from my Samsung Galaxy smartphone.

[LeliaYang]

Mine drains daily and so I have to charge it every night.  It's been frustrating.  I would have thought as high tech and as expensive as this watch is, it would at least hold charge for a week. 

[YojanaFitbit]

Great to see you here @craziebeautiful and @LeliaYang! Thank you for sharing the issues that you're having. @craziebeautiful excellent workaround! 

Several factors affect battery life on your Fitbit, you can read that information in this master post. If you already verified all that details and you're still getting one, two or three days of use, restart your tracker, it helps if it's a hardware issue that you're having. 

If you're charging your Surge on the wall verify the wall connector since it should be a Certified URL wall connector as @WendyB mentioned above, it's best to use the computer since Fitbit trackers have being designed to be charged on the USB port  on a PC. In case that you need more help with that contact directly with a Fitbit representative from Customer Support so they further investigate your case. 

Hope this help, let me know how it goes! And welcome to the Forums!