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Fibit Surge will not start

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‎11-11-2016 18:56 - last edited yesterday by Fitbit Moderator

‎11-11-2016 18:56 - last edited yesterday by Fitbit Moderator

I have got the app and a new Fibit Surge, but I can't get startet.

Surge just tells me "Let's get startet - Configuration ........" but when I start the app and ask for updating my tracker the app just tells me, that it can't be done because battery is allmost emty even though my tracker has been connectet to my computer for 3 hours by now. What do I do?

Somebody that knows what to do?

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‎11-17-2016 11:19

In response to Activegal

‎11-17-2016 11:19

Welcome to the Forums @GeraRuiz! 

 

When you're having hardware issues with your Fitbit tracker, it's best to contact Customer Suppor as @Activegal mentioned. They will be more than glad to help you with that.

 

I'll be around in case you have any other questions. Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

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2 REPLIES 2

‎11-11-2016 20:21

‎11-11-2016 20:21

Contact Fitbit about it it's probably still under warranty and you can get a new one for free
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‎11-17-2016 11:19

In response to Activegal

‎11-17-2016 11:19

Welcome to the Forums @GeraRuiz! 

 

When you're having hardware issues with your Fitbit tracker, it's best to contact Customer Suppor as @Activegal mentioned. They will be more than glad to help you with that.

 

I'll be around in case you have any other questions. Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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