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Surge Heart Rate Monitor inconsistent

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‎02-07-2017 13:00 - last edited on ‎02-18-2017 08:21 by Moderator Alum

‎02-07-2017 13:00 - last edited on ‎02-18-2017 08:21 by Moderator Alum

Hello,

 

I just purchased by second Surge and the heart rate monitor on it really is inconsistent and constantly loses the heart rate.  My other Surge I had for little over a year and the band degraded, which is unfortunate for a $250 watch.  The new watch seems to have more of an issue with the HR monitor.  Any suggestions?

 

response.

Moderator edit: Clarified subject.

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2 REPLIES 2

‎02-08-2017 08:40

‎02-08-2017 08:40

You can try restarting it: restart

Best Answer

‎02-18-2017 08:20

In response to SunsetRunner

‎02-18-2017 08:20

A warm welcome to our new friend @desborough Thanks for taking the time to provide us with your feedback! I'd like to know if your new Fitbit Surge is working in a more accurate way! Did you tried the restart on your Surge as @SunsetRunner suggested? I would recommend checking this wearing tips too! 

 

Please feel free to post back if case you're still having issue with your Surge, we'll be more than happy to keep assisting you!

 

Catch you later! Woman Happy

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