help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge - Inaccurate Elevation Calculation

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2016 10:41

‎07-31-2016 10:41

I've had my Surge for a while, using it sporadically for various activities and I've never really questioned the data on it.  However, I'm training for a marathon in September and recently compared the information to my running partner's Garmin and Map my Run apps.  I was shocked to see how different the elevation data was - the Surge was wildly short of what it should have been.  I've seen other posts regarding the same problem during bike runs, but those questioning it haven't been given any clear responses as to what is being done about it.  It all doesn't seem good enough. Please can someone advise?  Thanks

Best Answer
0 Votes
1 REPLY 1

‎08-07-2016 04:09

‎08-07-2016 04:09

A warm welcome to the Community @CTHO2. I would like to know if your tracker is not being accurate with all of your information or just with one specifically? If it is with all the information, I recommend restarting the Surge by following @MeylinP's instructions and test it later. 

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes