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Surge not counting step at all

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‎08-06-2016 19:31

‎08-06-2016 19:31

Surge is not counting steps, hear rate not working. HELP
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4 REPLIES 4

‎08-07-2016 03:31

‎08-07-2016 03:31

First thing to try when a fitbit misbehaves is a restart. Here's how:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it doesn't always work first time.

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‎08-07-2016 04:07

In response to SteveH

‎08-07-2016 04:07

Did that numerous time. Doesn't fix it.
It had a full charge last night, woke up this am to completely drained

Sent from my iPhone
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‎08-07-2016 04:27

In response to LLE56

‎08-07-2016 04:27

That's the only real tool we have for these types of problems. If you are still within warranty (see www.fitbit.com/returns for details) then your best bet might be to contact customer support:

 

contact.fitbit.com

 

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‎08-07-2016 04:40

‎08-07-2016 04:40

Thank you. Going to call them today.
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