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Surge Journey

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‎02-14-2017 08:27 - last edited on ‎02-15-2017 06:07 by Moderator Alum

‎02-14-2017 08:27 - last edited on ‎02-15-2017 06:07 by Moderator Alum

Well its now 13 months and 5 fitbit surges since I started this journey ( being a fitbit surge owner) and the last one just fell apart this morning. The watch band came unglued from the watch. Yes dispite the 2 microscope screws on the back of the watch band the main fastening system securing the band to the watch is GLUE.  So far I have had buttons quite working,swipe screens stop swiping , screens go blank and now watch band falling off , as its over a year since my inital purchase i am not even going to try to have it replaced. Its just too bad as they have really nailed the app. Oh well Garmin here I come!

 

Moderator edit: Clarified subject. Word Choice.

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‎02-15-2017 06:18

‎02-15-2017 06:18

Hope you're doing great @denschneider! Sorry about what happened with your Surge, We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. I'll pass along the feedback in regards on how you feel with this outcome. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

 

 

I understand that you already took the decision on trying a different brand, but remember you're always welcome here, and if you wish in the future you can contact our Support Team; so they can give you options based in your warranty.

 

I'll be around! Cat Happy

 

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