help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge Not Turning On.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2016 13:09 - last edited on ‎04-07-2016 16:27 by Moderator Alum

‎02-10-2016 13:09 - last edited on ‎04-07-2016 16:27 by Moderator Alum

I have just set up an account but the device will not power off  it is frozen on the lets get started screen

 

Moderator Edit: Subject for clarification. 

 

Best Answer
0 Votes
1 REPLY 1

‎02-10-2016 17:34

‎02-10-2016 17:34

@gower118 I would suggest you try a restart of your tracker.  Sometimes it takes a few restarts for the problem to be corrected.  Let us know if that works for you or you need further assistance.

 

Please remember to take a moment to mark the post that best answers your question as the Accepted Solution and Vote for posts that are useful or provide quality content.

 

Best Answer
0 Votes