Surge Problems

[Vann81]

Good morning,  i bought my Fitbit Surge last year 2017, September month and was perfectly fine until a fiew weeks ago i start noticing somethings is not right. 

Fist of all its a problem to sync my surge with my Samsung S7, i restarted phone and device but still problem presist, so syncing a problem. 

Secondly i notice the automatic setting for display is also not working anymore,  i can flick my wrist like a crazy person but still the display wont come on,  you physically need to touch the display,  and yes on surge the setting is ticked 'automatic'!! 

Thirdly i noticed Heart Rate setting also not working properly anymore,  even you place setting on "off" the green lights still flashing at the back. 

Tomorrow i will go for a walk with gps,  hopefully no problems with that,  but will inform you. 

I really needs this product for my health to be better after my knee operations to help me be more motivated,  the Surge was foresure not cheap,  i jused some savings money to bought it,  but now i am really disapointed in it,  and it is not even 5months old???? 

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

[Tawad]

get used to it. on my 4th surge in 3 yrs., thankfully paid for warranty. inferior product, lousy customer support. i currently can't get my surge to update on ios, rendering it useless for 3 weeks+. i have called customer support 3 times (no help), tweeted, and emailed for a week now to no avail. I will never purchase another Fitbit product.