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Surge Screen Scrambled

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‎06-02-2016 07:39

‎06-02-2016 07:39

Hello,

 

Is anyone else experiencing this issue? The screen started to scramble on 05-31-16. I have had it about 6 months, Never dropped, no impacts, occassional rain drops and sweat but it has bever been abused. I tried the Home / right lower button reset a couple times and it doesn't fix the problem. Fitbit twitter support wasn't much help, I emailed them so I could attach the pic. Hopefully there is an easy fix someone knows about.

 

Thanks

 

2016-06-01 08.51.33.jpg 2016-06-01 08.51.33.jpg

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4 REPLIES 4

‎06-02-2016 07:47 - edited ‎06-02-2016 07:47

‎06-02-2016 07:47 - edited ‎06-02-2016 07:47

Wow never seen that before

 

Try a restart. Sometimes doing it a few times helps.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Im sure support will help you

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎05-23-2017 04:31

‎05-23-2017 04:31

I'm experiencing exactly the same - was your issue resolved as I've tried everything.

 

Help will be appreciated

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‎09-19-2017 12:46

‎09-19-2017 12:46

I'm having the same issue, started around the same time as you.

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‎07-17-2018 17:35

In response to Mikee3

‎07-17-2018 17:35

Mine is a recent replacement as in 3 mos old. It’s already having these scrambled screen problems. The bandaid they applied. In regards to poor customer care. They replaced my previous non reliable surge. With another non reliable surge. I knew this watch wouldn’t last. They knew what they were doing replacing it with another crud watch. In only 3 months it’s already a malfunctioning surge. I’m back in the same boat! Yojana I have already spoken with warranty and they were of no help. I’m dissatisfied and left to go buy a new watch. It will be nice to have an Apple Watch, I’ve heard they actually work past 90 days. Not to mention they have a customer support team in which cares. One redhot upset former Surge owner. 

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