Surge Screen is Glitched

[GrooveMerchant]

For the last few days the screen on my Surge has been glitched out. There are several horizontal lines and parts of the display are broken up across the screen.  I can swipe between views but nothing is legible. I can get into settings if I'm lucky but can barely see anything most times.

I have done a shutdown and restart several times to no avail, multiple resets (holding the power button and bottom right button),  synced it and charged it but nothing seems to work. The tracking is still working though and I can see my results in the app but the watch display is pretty much useless at this point.

I've seen other posts with similar issues, is there a fix for this? What are my options? 

[Julia_G]

Hi, @GrooveMerchant, if a restart and the other trouble shooting you have tried aren't working the next best step is to get in touch with Fitbit Customer Support (contact.fitbit.com) .  They will talk you through your options.

[YojanaFitbit]

Hey @GrooveMerchant, thank you for joining us! 

Sorry to read about the inconveniences you had with the Surge, as you already try the restart, which is the basic troubleshooting for this type of issues, as @Julia_G said, it's best to contact our Support Team; so they can check your account and provide you with the best solution based in our limited warranty. 

Thank you for taking a break to let us know your comments, this make us want to be better every day and we take in consideration all the feedback received. You can reach them if you prefer via chat or calling them at:

• US/Canada: (877) 623-4997 from 4am to 9pm (PT).
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Catch you later.