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Surge Sensor heats up

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‎03-06-2017 20:54

‎03-06-2017 20:54

Owned Surge for 2 yrs now.  Started to feel the sensor warmer than usual. Also, doesn't hold a charge as expected. Anyone else experience this issue? 

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2 REPLIES 2

‎03-06-2017 22:58

‎03-06-2017 22:58

 

Please Contact Support
http://help.fitbit.com/?cu=1

 

This is not right

Community Council Member

Wendy | CA | Moto G6 Android

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‎03-07-2017 06:57 - edited ‎03-07-2017 07:02

In response to WendyB

‎03-07-2017 06:57 - edited ‎03-07-2017 07:02

It's great to see you in the Community @MarloneV! Smiley Very Happy

 

Sorry to read about your Surge. Did you contact our Support team already? As @WendyB said our best recommendation is to contact our Support Team. This behavior is not normal, so please stop wearing it for a while until you get more information from our team, they will be more than glad to help you out with this. You can reach them via email too, or if you prefer you can chat or calling them at:

 

  • US/Canada: (877) 623-4997 from 4am to 9pm (PT).
  • UK: 0208 865 3243 from 9am to 6pm.
  • India: 000 800 100 4540 from 10am to 9pm (IST).

 

Let me know in case you haven't contacted Customer Support, so I can follow up with you. Woman Wink

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