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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Forums @tg30. It's weird to hear that your tracker's display is now kind of broke. In this case, I recommend contacting directly our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.
Catch you later. 
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
It should not scratch that bad. You can buy a screen protector for the next one
This is what I use
Amazon.com : IQShield Screen Protector Compatible with Fitbit Surge (6-Pack) LiquidSkin Anti-Bubble Clear TPU Film : Sports & Outdoors
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @tg30! As you mentioned gorilla glass screens are very reliable, it's very similar to the phones' screens. Have you contact support already? It'd be a really good idea to report this incident to them so they can give you hand with that! 
Thank you @WendyB, that's a really good suggestion! 
I'll be around in case that you have questions. 
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