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Surge Won't Set Up

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‎02-18-2016 19:57

‎02-18-2016 19:57

I cannot set up my surge.  It is not locatable for pairing with any divice in my home.  I have tried 4 computers and 3 phones.  I have used all of the trouble shooting listed and cannot resolve the issue.

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‎02-19-2016 08:45

‎02-19-2016 08:45

Have you tried resetting the device? Here is how to do it:

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge™ for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

If this doesn't help, please contact Fitbit support

Nick | Washington

Surge, Blaze, Flex 2, Alta HR: - iPhone 7, Windows 8/10, Macbook Pro

Please mark posts as solved if you got the answers you needed, or visit the Fitbit help site for further assistance and information.

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