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Surge Wristband replacement

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‎03-24-2018 06:42

‎03-24-2018 06:42

Hi, my daughter received a Fitbit surge as birthday gift last year, unfortunately the wristband damage after 4 months, due to I don't have the receipt on hand, I have tried to order the wristband from ebay but found the quality so bad.  I also tried to find on fitbit website, but also no such accessories.  Would you let me know where can I buy the same quality one in Perth.  

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‎03-24-2018 07:56

‎03-24-2018 07:56

The Surge wasn't designed to have a replaceable band so fitbit do not make or sell them. The ones available on the likes of eBay require some DIY skills and tools. However, if the fitbit is only 4 months old it will still be covered by warranty. Even though you don't have the receipt I would contact customer support to see how they can help: contact.fitbit.com 

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‎03-27-2018 15:24 - edited ‎11-20-2018 06:47

In response to SteveH

‎03-27-2018 15:24 - edited ‎11-20-2018 06:47

People have reported that the Surge repair kit sold on Amazon works great .

It comes with everything needed .THere is company also sells a replacement battery. 

As @SteveH has pointed out a simple band is not availible at all .

I 'noticed that their are several for sale on Amazon to repair the Surge. 

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