help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-15-2018 13:44

‎03-15-2018 13:44

My surge has gone bonkers.  It is recording massive active minutes.  Today 330 active minutes have been recorded.  I did not go to the gym today or walk.  I usually get 60 to 90 active minutes.  When the active minutes are that high it says I burned way more calories than than I really burned. Any ideas what is causing this.  How to fix?  My surge is 2 years old.  I wear it 24/7.

Best Answer
0 Votes
2 REPLIES 2

‎03-15-2018 14:19

‎03-15-2018 14:19

Hi, @Kmp5, usually when there is a jump in Active Minutesyou also see a lot of extra steps, and a period of higher than usual heartrate.  Are you seeing any of this?

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎03-15-2018 14:40

In response to Julia_G

‎03-15-2018 14:40

Steps and heart rate seems accurate.  I hate the the thought of buying a new one.

Best Answer
0 Votes