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Surge and Strava

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‎01-15-2016 09:33

‎01-15-2016 09:33

I noticed that when I pause and restart a run this severely changes how the data is imported to Strava. The map of my run is incorrect and time and pace get distorted. I was wondering if the latest iOS update will fix this syncing issue. Also, I've had the time change for a marathon change by two minutes when it is imported to Strava. I really like that I can't use my Surge with Strava so I'm hopeful threat this will be fixed. Anyone else having these issues or am I the only one?
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4 REPLIES 4

‎01-15-2016 10:10

‎01-15-2016 10:10

I don't use Strava myself so can't be too much help but there is another thread I remember reading a few months ago where they did some analysis around this problem and came up with what they thought the cause of the issue was at Fitbits end of things. Whether you can find it or not, I don't know but you're definitely not the first to experience this.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎01-15-2016 11:26

In response to MikeF

‎01-15-2016 11:26

Thanks for replying. I'll look for the thread and see what others have discovered. Thanks much.

Sent from my iPhone
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‎01-16-2016 17:02

‎01-16-2016 17:02

I have a case open for this issue:
https://community.fitbit.com/t5/Third-Party-Integrations/Incorrect-Paused-Runs-on-Strava/m-p/1071967...

No solution yet.
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‎01-17-2016 08:55

In response to nycjoker

‎01-17-2016 08:55

Okay thanks. I'm hoping that this will be resolved as I really like being able to sync my Surge with Strava. My stats have been extremely altered on some runs.

Sent from my iPhone
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