Surge band is falling apart

[clayw]

Customer service declined to send me a replacement because 45 days had lapsed. Very disappointing as I have been talking the product up and recommending to others. I  guess I will now need to recant and switch back to Misfit

Moderator edit: updated subject for clarity

[Julia_G]

Hi, @clayw, I think there must have been some misunderstanding.  Fitbit has a 45 return policy if you are not happy for ANY REASON, even if there is nothing the matter with your device.  However if the reason you are not happy is that your Fitbit is defective in some way -- if the band is falling apart, for example -- then the warranty would kick in.  

If that is your issue I would suggest getting in touch again with Fitbit Customer Support at contact.fitbit.com .  If you get in touch via email it always helps if you include a photograph of the damage to your Fitbit and your receipt if you still have it.

[clayw]

well it was delivered may 17 so its over 45 days.. just disappoint that the band is failing so quickly thx. cww//

[Julia_G]

45 days is irrelevant if the problem is a fault in your device.  The 45 days only matters if it is completely fine but you just don't like it for personal reasons.

[clayw]

do you work for Fitbit ??

[Julia_G]

No.  But I am aware of their policies and warranty rules.