Surge battery display never shows full

[MrMainiac]

My surge will never show full battery. I charge it for 4 hours, says %90. Charge it over night, says %90. My app says it's fully charged but the surge doesn't. I restarted it many times but still no fix. Can anyone help me? Anyone have the same problem?

[MaginB · Accepted solution]

Hey there @MrMainiac! Welcome to the Community! 

Let me help you out, double check that you're charging your Surge correctly I recommend let the battery drain and check this article. If the issue persists try contacting the Support Team so they can review your device history and tell you the options. 

Let me know how it goes! 

[MrMainiac]

Yes! I got a replacement! Thanks anyways!

[MaginB]

@MrMainiac It's great to hear that you're getting a replacement that means that you'll be back on track soon . Once you have your replacement follow the instructions below in order to set it up: 

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping! 

[SunsetRunner]

Hi, 

I am facing the same experience, charge with laptop for so long.

The lighting bolt does not go away. I am now residing at different 

country. I am not sure on how to claim for warranty. 

[MaginB]

Hey there @SunsetRunner! Welcome to the Community! 

If the battery icon is stuck on the screen I recommend performing the restart 2 or 3 times in a row. If the issue is that is not fully charging you can check out the article that I shared in my previous post. You can contact the Support Team via chat if you're not located in the US they'll be glad to assist you. 

Keep me posted! 

[SunsetRunner]

Hi, 

I've tried restarting for many times. I also tried Hard Reset. It does not work. 

I've charged for many hours using computer USB port. The icon shows full,

but the lighting bolt never goes away. I've tried charging whole day too. I've

tried the weblinks you shared but it is showing same results. I will contact

Support Team now. I dont think they can offer any solutions. But, lets try. 

[MaginB]

Hey there @SunsetRunner! Thanks for replying back! Thanks for replying back, it's a shame to hear that the issue persists, don't worry the Support Team will be glad to resolve your inquiry so you can be back on track as soon as possible. 

Let me know how it goes! 

[SunsetRunner]

Hi there, i did communicated with support team. They replaced it. 

I received the replacement and tested it. I charged it whole day. It 

shows same result. I was wandering if this bug is something that 

they never foresee? Is this normal?

[SantiR]

@SunsetRunner Thanks for your reply! That is very strange! I have not seen this bug, but rest assured that I will investigate this to see if more users are experiencing this bug.

If I find something; I will keep you updated! 

In the meanwhile, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with, check this friends thread to add some!