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Surge button is stuck

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‎08-10-2016 07:55 - last edited on ‎02-22-2017 16:56 by Fitbit Moderator

‎08-10-2016 07:55 - last edited on ‎02-22-2017 16:56 by Fitbit Moderator

Hello folks, After less than 16 months, nearly 9,000,000 steps, and nearly 2,000 miles of running, I'm being compelled to leave the Fitbit community. Why? In May the upper right button on my original Surge became stuck in and non-functional, I called Fitbit Customer Support to report the issue and they kindly sent me a new tracker. Now, all of three months later, my new Surge has so much condensation under the screen I am no longer able to read it terribly well, and the screen swipe feature has ceased working. I called Customer Support again today and they offered to sell me a new unit with a 25% discount. No thanks. Long story short, I'll probably be around for another few weeks or so until my Surge completely dies. Best regards, Shipo

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-10-2016 08:33

‎08-10-2016 08:33

Sorry to see you go, @shipo.  Remember when you decide on which new tracker to purchase, get it from a retailer such as Best Buy, Sam's Club, CostCo, etc., where you can get an extended warranty with it for a few dollars more.

 

Best Answer

‎08-10-2016 09:49

‎08-10-2016 09:49

Sorry to see you go man.  I've enjoyed our conversations.  I agree with Larry, extended warranty on these expensive gadgets is a must. 

 

Good luck to you!  And I know you will keep active!

John | Texas,USA | Surge | Aria | Blaze | Windows | iPhone | Always consult with a doctor regarding all medical issues. Keep active!!!
Best Answer

‎08-10-2016 10:07

In response to JohnRi

‎08-10-2016 10:07

Good Luck to you!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-10-2016 10:37

In response to WendyB

‎08-10-2016 10:37

Thanks folks!  Not at all sure I liked how this all fell out; I'll miss the debates and discussions.  🙂

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0 Votes

‎08-10-2016 11:29

‎08-10-2016 11:29

@shipo, You'll completely be missed!  I've enjoyed all the information you've brought and your insights.

 

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