Surge charge cable

[Chillipepper]

Anyone else have an issue with the **ahem** charger cable for the Surge, it's the most infuriating thing in the world EVER, it just wont stay in. If a butterfly flaps its wings on Mars, the cable falls out. I managed to get it to stay in for a few seconds by placing a brick either side of the cable, but my cat farted and out it came. My phone and tablet chargers keep pointing and laughing at the it, I'd not be surprised if it's topped itself before I get home.

HELP! 

Chillipepper.

[WendyB]

I have no trouble like this.

Its has never popped out. Maybe you have a dud.

Read the warranty first

https://www.fitbit.com/returns

Then contact support

Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

[Chillipepper]

Looking on line, it seems to be a major issue/design flaw. I either need a new cable, or it'll have to go back.

[SunsetRunner]

I have the same issue I have just delt with it. Let me know if they replace yours or what?

[chris2121]

It's not a great piece of design.  My first Surge a similar problem.  It didn't actually fall out but the connection was so poor charging was unreliable.  To their credit Fitbit sent me a repacement tracker and that one works OK - as long as I'm careful how I position it when plugged in to charge.

[spitfire1]

Yes, I've had continued problems with the cable/Surge connection since purchase. The cable will "snap" into the Surge but if I don't position the Surge the proper way, it will fall out. Ridiculous! Why they didn't use a standard micro USB cable is beyond me. I'm anxious to hear FB's response to your concern. Please keep us posted if provided a solution or FB contacts you. Did you exercise the warranty option posted above?

[Roller22]

There wasn't a charger in my box. Did everyone get one? Or do you have to buy it separately?

[J-flex]

I've had no issues with the charging cable for my Surge.

[Rich_Laue]

@Roller22 the charger is the long cable, with the ISB plug on the one end.

[Roller22]

I didn't get a charger with my surge. Do I have to buy it separately?

Sent from my iPad

[chris2121]

You don't get a charger. Plug into USB port on PC or use another USB charger. I use an old Kindle charger.

[Roller22]

Thank you!

Sent from my iPad

[Roller22]

Did you read my post?

[Roller22]

Didn't you read my question?

[Rich_Laue]

---

@Roller22 wrote:
Didn't you read my question?

---

Sure i read your post and question, i think the confusion is in the terminology of the word chrger.

Fitbit provides a charging cable, that will connect your tracker to any USB port that has power. This could be a USB on the laptop, a wall wort phone charger, a 12v charger for the car, even some portable power packs will work.

So if by charger your thinking of a box to plug into the wall that will provide power than no fitbit doesn't provide this. 

This is explaned in the product manual or in this doc.

Now if you did not receive the charging cable, and did purchase your device new, than i would contact fitbit.

[Roller22]

Thank you! I am new to this. I didn't get anything in my box but the surge. On my way to Best Buy. I do appreciate your help.

Sent from my iPad

[Rich_Laue]

There sjoild be a USB Bluetooth Dongle,  the charging cable, and the Surge 

Im glad we were able to help out.

[Laurataylordu]

I have had my surge since September and Ive just started having this problem. It chatged fine untill this weekend. Now the connection is loose. Didn't understand why it wasnt charged after it had been plugged in. Further investigation shows the back of the watch face to charger cable bit is loose. Annoying when it was expensive!

[Rich_Laue]

Take a look at the main thread and the accepted answer on this issue.

I gond that once i click the cable in it does stay.

[fasstphilip]

Fitbit is wrong for not addressing this problem... that being said the solution is so easy... all you have to do is cover the watch connector or clean the connector with alcohol before you charge it... i am a senior IT consultant... for a long time... and I know that if one person has a problem with a product... that person is not alone... I love the software and the Fitbit community and do not want to give up the Surge... at least until the next rumored watch comes out... I had Fitbit send me two new cables and bought a couple of third party cables... nothing helped... i read that you have to bend the prongs out with a paper clip... not true... the only thing that fixes the problem is cleaning or protecting the watch contacts... My advice to the Fitbit shills that answer complaints on this board... just tell the poor people that are suffering and considering leaving Fitbit to clean the contacts... HOW CAN YOU NOT KNOW THAT??????????

[#21]

Fitbit is wrong for not addressing this problem... that being said the solution is so easy... all you have to do is cover the watch connector or clean the connector with alcohol before you charge it... i am a senior IT consultant... for a long time... and I know that if one person has a problem with a product... that person is not alone... I love the software and the Fitbit community and do not want to give up the Surge... at least until the next rumored watch comes out... I had Fitbit send me two new cables and bought a couple of third party cables... nothing helped... i read that you have to bend the prongs out with a paper clip... not true... the only thing that fixes the problem is cleaning or protecting the watch contacts... My advice to the Fitbit shills that answer complaints on this board... just tell the poor people that are suffering and considering leaving Fitbit to clean the contacts... HOW CAN YOU NOT KNOW THAT??????????