Surge charging and sync issues

[SunsetRunner]

Hi.

Ive had my surge for about 6 months now, and recently found that the battery isnt lasting more than a day at most, I have turned off all the GPS and automatic sync options but even when not using it apart from wearing it, the battery is losing power rappidly. I also charged it overnight and already this morning its down a third. Any ideas?

Also I havent been able to sync my fitbit to my surge in over a fortnight any ideas?

Thanks Catherine

[Guruma]

Hello, write me email gytiskas@hotmail.com I think I could help.

[afcb_rocky]

I'm having exactly the same problem which started about 2 weeks ago from a Surge thats about 9 months old......  strange......

[SunsetRunner]

Now that is strange as I looked at my purchased I bought my surge in January so 9 months as well . Not happy 


Sent from my Samsung Galaxy S6 - powered by Three

[wsmobus]

you responded to someone else with syncing issue

hope you can help me with mine

neither my phone nor computer can locate my Surge to sync

they are both new

Moderator edit: personal info removed

[ruthmac18]

my surge stopped syncing. It just keeps searching for it on bluetooth. 

I feel this is connected to the newest apple window update. your thoughts?

[MarreFitbit]

Hello everyone @ruthmac18 @SunsetRunner @wsmobus @afcb_rocky @Guruma, hope you're doing great today!  Since you are all having syncing issues, I'd recommend following the steps that @AlejandraFitbit shares in this post.

Also, about the Surge Bluetooth paring issues please check the suggestions that @SunsetRunner kindly shared in this post.

Hope this works for you too guys!