help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge does not charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2016 05:14

‎09-30-2016 05:14

My surge came with no battery and it's not charging! Application says battery's empty and I cannot update my Surge to start using it! Help
Best Answer
0 Votes
3 REPLIES 3

‎09-30-2016 05:49

‎09-30-2016 05:49

Here is a guide to troubleshooting issues with charging:

 

https://help.fitbit.com/articles/en_US/Help_article/1190/

Best Answer
0 Votes

‎09-30-2016 06:09

In response to SteveH

‎09-30-2016 06:09

I have tried all of those things. No solution seems to be working ! The charger is fine too as it's working with another Surge ..

Sent from my iPhone
Best Answer
0 Votes

‎09-30-2016 06:54

In response to jk_waks

‎09-30-2016 06:54

That doesn't sound good. As it says in that help file, perhaps it's time to contact customer support.

Best Answer
0 Votes