Surge does not hold charge feedback

[ltewsjr1]

        I purchased a Fitbit Surge approximately 1 year ago.. I was very excited to buy one, and own a fitness watch.. I was going to purchase an Apple watch, but I decided to get the Fitbit because the Apple watch battery only lasted a day, or two, at the most.  The Fitbit Surge lasted approximately a week. 

        Now I'm having problems with the battery life, the exact reason why I purchased this watch..

        Although I had this watch for a little over a year, it has only been used for a week or so. For the past year it has been in it's box, in my desk drawer. I haven't used it because my iPhone 6 has fitness apps installed, although not as good as the Fitbit. Yesterday I took the watch out of it's box with the intention of tracking my run.. I expected the battery to need charging, but when I plugged it in all it did was vibrate. It wouldn't charge. I disconnected the cable, and re-connected it, a number of times, and still it would not charge. I then re-set the watch, and it started charging.. It took about 3 hours for it to reach full charge. 30 minutes after charging it, the battery was dead again.. I performed this cycle a few times.. The watch no longer maintains it's charge.

       I am very disappointed in Fitbit. I feel like I just threw away a lot of money on this watch. I understand that the warranty is only for a year, and I see why.. I should have waited until this watch was field tested, before I purchased it.  

       Is anyone else experiencing problems with the battery life of this watch?  This is most likely a design defect, and Fitbit should voluntarily replace these defective watches... Thank You

Moderator edit: Clarified subject. Format.  

[GershonSurge]

Hate to say it, but I think this is generally what happens when a rechargeable battery isn't charged. I have a Surge that was replaced last August due to a band issue. I just hooked it to my charger, and it doesn't seem to be charging.

Update: The old Surge seems to have charged after a couple hours. I'll let you know if it holds the charge.

The continuous vibrating may indicate you haven't inserted the charging cord completely. 

Only use a USB port on a computer for charging. I've read many of the wall chargers won't work for other devices. I don't know about the Surge.

[ltewsjr1]

Hi,
Thank you for your response...

[YojanaFitbit]

Thanks for jumping in @GershonSurge, it's nice to see you here! Welcome to the Fitbit Community @ltewsjr1! Thanks a lot for your comments! I will definitely pass this along to our team. I certainly appreciate you took the time to give us this feedback. 

Sorry you feel that way. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on your comments.

In regards of the Fitbit experience. You may be questioning about the quality of Fitbit but, I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services. Our Limited Warranty cover the Fitbit products for 1 year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is 2 years from the date of purchase.

I'll ve around!