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Surge doesn't count anything

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‎09-09-2016 01:26

‎09-09-2016 01:26

My Fitbit Surge is about 1 year old and there were almost no problems with it, but today's morning I woke up and noticed that it doesn't count anything - I have all 0 in steps, calories, floors etc. Only a watch and BPM seem to work, the green lights are blinking as well.

I tried restarting it several times, but nothing changes - still zeroes everywhere. I didn't do any physical impact on it and it didn't get wet, so I have no clue what is wrong with it. Did anyone have this issue? Thanks in advance.

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‎09-09-2016 06:49

‎09-09-2016 06:49

If you have done several restarts than I would Contact Support
http://help.fitbit.com/?cu=1

 

Let them know you have already done several restarts

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎09-11-2016 06:25

In response to WendyB

‎09-11-2016 06:25

@T-Rocksteady if you haven't tried a shutdown of the Surge please do try,, with un-responding hardware issues this could be the only fix. Select settings-shutdown- select and confirm. 

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