Surge doesn't track biking

[ricebowl217]

Hello, 

My Surge ( less than a month old ) has repeatedly stopped tracking my biking. It will track for about 6 minutes then stop, I can tell by the GPS map. I have bluetooth and GPS turned on the phone and use phone GPS is turned on the surge its self. When I bike I have tried to keep my phone in my backpack but it lost connection, so i started keeping it in my right pocket ( I wear the Surge on my right wrist) and it still loses connection. I've paired and unpaired, restated phone and surge, turned bluetooth/GPS on and off, uninstalled and reinstalled the ap.. Any other suggestions? It seems so weird that it starts out but then kicks off.  

[YojanaFitbit]

Hi, @ricebowl217 thanks for stopping by! Thanks for joining this family, hope you like what find here! 

Congrats on you new Surge! Thanks a million for the steps that you've tried until now, you have done a really great job researching information. Since your Fitbit Surge has built-in GPS, you can feel free to leave your phone at home next time you go biking.

When you select a GPS bike or exercise, you'll feel a vibration that indicates Surge has found a GPS signal. If Surge doesn't find a signal immediately, keep in mind that environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your tracker's ability to connect to GPS satellites. This might be affecting your Fitbit. You can check the article: How do I use exercise apps and modes on my Fitbit device?

You can try to restart your Surge once again and for best results, wait for Surge to find the signal before you start your workout. However, if you don't want to wait you may be able to use the Quick Start option. Quick Start begins tracking your workout without GPS until it finds the signal. Keep the following tips in mind:

• Quick Start is not available if you're tracking a bike ride because cycling requires GPS to track distance. 
• If you see the Quick Start option and want to use it, press the Select button and then press Play. 
• While Surge continues to look for the GPS signal it will use your step count to calculate distance traveled. In this scenario you can expect that your total distance calculated for the workout will be slightly less accurate than if GPS data were available for the duration. For more information, see How accurate is GPS?

Then you can sync your data to see if this is working better now! Keep me posted.