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Sync stops half way through

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‎04-19-2018 13:07

‎04-19-2018 13:07

For the past week I haven’t checked my activity on my iPhone but this morning it appears that my Surge starts to sync but then stops suddenly half way through and I have no data recorded since Friday 13/4 other than the 39 steps since waking up this morning. 

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‎04-20-2018 08:25

‎04-20-2018 08:25

Hey @Action49, nice to see you around! Smiley Happy

 

Thanks for those details, let me give you a hand with that. Please turn off your phone a couple of minutes and then check if your Fitbit App is up to date, restart your Surge and try to sync it again. If issues persist you can try the steps in this post.

 

Hope this helps.

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