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Surge feedback

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‎09-25-2018 07:36 - last edited on ‎09-26-2018 05:09 by Moderator Alum

‎09-25-2018 07:36 - last edited on ‎09-26-2018 05:09 by Moderator Alum

What a waste of money--will not swipe--no help--only say purchase another--all stuff is junk--for what you pay should last more than a year or so

 

Moderator edit: Updated subject for clarity.

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1 REPLY 1

‎09-26-2018 05:09

‎09-26-2018 05:09

Nice to see that you're digging into the Forums @reddog43! Hope you are doing great and enjoying some healthy activities.

 

Sorry about what happened to your Surge. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services. I've checked with our Support Team and apparently they already took your case under their wings.

 

Let me know if you have questions about the Fitbit warranty or the response you got from support.

 

Thank you for your understanding.

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