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Surge freezes up

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‎01-28-2016 17:16

‎01-28-2016 17:16

This is the 2nd time my Surge has frozen up. The time stopped and I can't do anything with it. I charged it yesterday but it shows that it needs to be charged. I plugged in the charger but it's not working
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1 BEST ANSWER

Accepted Solutions

‎01-28-2016 19:03

‎01-28-2016 19:03

Try a restart. Sometimes doing it a few times helps. You need to see the Version flash on the unit or it did not take.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

If that doesn't help
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-28-2016 19:03

‎01-28-2016 19:03

Try a restart. Sometimes doing it a few times helps. You need to see the Version flash on the unit or it did not take.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

If that doesn't help
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes