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Surge freezes with fitbit logo on startup

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‎01-28-2016 22:33

‎01-28-2016 22:33

Has anyone had issues with fitbit surge freezing with fitbit logo on startup for hours at a time? My surge stopped syncing and in the process of troubleshooting the issue, I restarted my device. It took several hours (I can't say exactly how long) for the clock (incorrectly set) to come back up to the time. I have restarted the device four times and still the same thing happens. Neither my mobile nor PC can detect it.

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‎01-28-2016 23:52

‎01-28-2016 23:52

No, I can't say I've heard of this particular failure to start (although I won't claim to have read all reports here).

 

I can't think of anything off hand that may influence this either so it may mean that it's time to contact support.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎10-06-2016 08:06 - edited ‎10-06-2016 08:27

In response to MikeF

‎10-06-2016 08:06 - edited ‎10-06-2016 08:27

This happened to my Surge today. It ran out of battery and turned of so I put it to charger. And as was described by the original poster, it failed to start. In fact it still has the Fitbit logo on the screen.

 

The problem was solved by resetting the Surge. Now it's working again.

 

Br,

Mika

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