Surge goes blank

[Bobrobnick]

Help, my surge continually goes dead with blank screen. Once I've connected the USB, my surge immediately bounces back into life with battery showing full charge. This is becoming increasingly frustration and I have seen other posts of similar problems. Is this a fault with the surge? The surge is really helping with my fitness goals and I've lost a stone in 6 weeks but I need to get this problem sorted.

[Julia_G]

Hi, @Bobrobnick , congratulations on the epic weight loss, and welcome to the 

Community!

Have you tried a restart on your Surge?  That sorts out many issues.

[Bobrobnick]

Hi, thanks for the quick response. Yes I've tried the restart twice, seems to work for a few days but then happens again. Ive let the surge battery drop to zero and recharge to see if that helps but no joy!

[Bobrobnick]

Woken this morning and my Surge has done it again! Plugged the USB in and battery is full. Getting very frustrated.does anybody have a solution?

[VivisFitbit]

Welcome to the Community @Bobrobnick and congratulations for your amazing achievement! 

Since you already tried the restart and the issue occurs again, I recommend contacting Support, they'll be happy to keep you on the good way!