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Surge goes blank

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‎02-14-2016 03:52

‎02-14-2016 03:52

Help, my surge continually goes dead with blank screen. Once I've connected the USB, my surge immediately bounces back into life with battery showing full charge. This is becoming increasingly frustration and I have seen other posts of similar problems. Is this a fault with the surge? The surge is really helping with my fitness goals and I've lost a stone in 6 weeks but I need to get this problem sorted.
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4 REPLIES 4

‎02-14-2016 05:21

‎02-14-2016 05:21

Hi, @Bobrobnick , congratulations on the epic weight loss, and welcome to the 

Community!

 

Have you tried a restart on your Surge?  That sorts out many issues.

 

 

Sense, Charge 5, Inspire 2; iOS and Android

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‎02-14-2016 06:51

‎02-14-2016 06:51

Hi, thanks for the quick response. Yes I've tried the restart twice, seems to work for a few days but then happens again. Ive let the surge battery drop to zero and recharge to see if that helps but no joy!
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‎02-16-2016 00:13

‎02-16-2016 00:13

Woken this morning and my Surge has done it again! Plugged the USB in and battery is full. Getting very frustrated.does anybody have a solution?
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‎04-08-2016 14:57

In response to Bobrobnick

‎04-08-2016 14:57

Welcome to the Community @Bobrobnick and congratulations for your amazing achievement! 

 

congrat.jpg

 

Since you already tried the restart and the issue occurs again, I recommend contacting Support, they'll be happy to keep you on the good way! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
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