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Surge: help with sync and battery

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‎04-17-2016 19:31

‎04-17-2016 19:31

I love my surge but lately I've been having two issue with it. The battery barely lasts a day, I need to charge once or twice per day... and it will only sync after I have restarted blue tooth in both the watch and my phone. I have tried the trouble shooting and turning off/reinstalling all work too... But only for one sync immediately after. If I wait some time and try to sync again, no luck...  

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‎04-18-2016 06:31

‎04-18-2016 06:31

Welcome to the Forums @jlindsey316!  I have seen some instances where users are charging the device incorrectly; you should double check the charging instructions. Battery life is affected by various factors and settings. Take a look to the tips for preventing battery drain. Regarding the syncing issue, you should check out this article.

 

If the issue persists, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

 

Let me know the outcome.

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