Surge is not synching

[dndgod]

I have a Galaxy S3 and a laptop.  When synching with my phone I receive a "fitbit.com is down for maintenance" error.  On my laptop I receive a "No internet connection found" error.  Since I am sending this, I obviously have an internet connection.

I have deleted bluetooth and paired the Surge with my phone, reset the internet connection and restarted the phone and Surge several times with no results.

I have reset the dongel in the USB port several times, reset my router several times and reset the LAN and wireless connection several times, once again with no results.

Microsoft recently pushed an update for Win10 to upgrade to Win10 Pro.  All of my issues started after this upgrade.  I am also receiving a captcha screen when trying to access my Fitbit Dashboard which may be not allowing my devices to connect to Fitbit.

[MarreFitbit]

Welcome to the Fitbit Community @dndgod, hope you're doing great today! I'd recommend checking the article I can't sync my tracker to solve the issue.

Let me know if this works! 

[dndgod]

Those did not work.  When my phones tries to connect I receive a "Fitbit.com is down for maintenance".

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@MarreFitbit wrote:

Welcome to the Fitbit Community @dndgod, hope you're doing great today! I'd recommend checking the article I can't sync my tracker to solve the issue.

Let me know if this works! 

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[MarreFitbit]

This is very weird my friend @dndgod...My best suggestion would be to get in touch with Customer Support, they'll be more than glad to review your account and see where the issue is coming from. 

When contacting them, just don't forget to mention all the steps you've done so far to avoid getting the same ones. You'll be in good hands!

Have a nice rest of the day ! 

[dndgod]

What I have found is that when I try to access my Dashboard, I get a CAPTCHA verification and my guess is that is preventing my laptop, phone and Surge from synching through the internet.

When I use a private VPN I found that I can synch my Surge from my laptop.  I haven't been able to install a private VPN on my phone to test it out.

[LCB1965]

dndgod, good luck with customer support.  You will probably (definitely in my opinion) get a replacement tracker from them for free.  You will hang up the chat or phone with a satisified tone because customer support will assure you the problem is limited to your device (an anomoly of course to the product line), however be prepared for the exact same problems with the replacement.  I am on my 2nd replacement, same issues, same response from customer support  But seriously, I hope customer support can get you a fully functioning tracker.

[chris2121]

Syncing seems to have got worse with the latest update of the Android app.  Mine took 4 minutes to sync in the gym today.

[dndgod]

I'm pretty sure the issue is not with my tracker, but with the Fitbit website.

[SunsetRunner]

I get the same kind of message sometimes... One device will sync while another will not and always the message is that it cannot reach Fitbit.com.