Surge is not syncing

[zedi]

Hi,

 I was on holiday without the charge cable watch went flat. On return to sync with my windows 10 computer, it would no longer sync. I have restarted the surge 5 times and the computer too and still nothing -it last synced on the 28th nov the day I went away. help, please

Moderator edit: Subject for clarity

[SunsetRunner]

Awesome troubleshooting

Feel free to check out the Fitbit Article:

Why won't my Fitbit device sync?

Hope it helps

[YojanaFitbit · Accepted solution]

Hi @zedi! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! 

As @SunsetRunner mentioned, thanks for following those steps. You can check his suggestion too, or you can follow the steps in this post to troubleshoot this syncing issue in Windows 10 PCs. Remember to check if your computer has any pending update. If your Surge is not connecting remember to restart it again.

I'll be around in case you need anything else! 

[henham]

surge will not sync. have restarted device and rebooted comp but nothing working.

[SunsetRunner]

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@henham wrote:

surge will not sync. have restarted device and rebooted comp but nothing working.

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Since having done everything possible, when desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.

Mention what you've already tried to speed things up.

[zedi]

thanks for all the help and ideas one worked and we are sailing thru now 

cheers

[SunsetRunner]

Fab

When desired, feel free to check out the Lifestyle Discussions Forums, to find friends, share recipies and much more.

Happy Fitbitting

Food

[YojanaFitbit]

We are pleased to welcome you @henham as member of the Community Forums, one of the most beautiful places for Fitbitters! Thanks for the help @SunsetRunner. 

Thanks for confirming the steps you followed. Did you tried the steps in this post so you can add your Surge again to your Fitbit Account? If your computer is not connecting you might use the Wireless Dongle to connect using these instructions. 

@zedi I'm glad to know that you found this suggestions helpful! Let me know if you have any other doubt.

Have a good day!