Surge is working only connected with USB cable

[autr30]

My Fitbit Surge turned off automatically and i could not switch it on untill i connected it to USB port. Battery is full but after i disconnected Surge from USB port it died right away. Any advices on this issue?

[SunsetRunner · Accepted solution]

seems a died battery.

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[autr30]

Yeah, that's i think also.  

[MaginB · Accepted solution]

Hey there @autr30! I hope you're doing great! 

Let me help you out, double check that you're charging it the way it says on this article, if the issue persists I agree with @SunsetRunner and contact the Support Team so they can review your device history and tell you the options. 

Let me know how it goes! 

[autr30]

@MaginB, @SunsetRunner was right, battery is dead. I'm waiting for replacement. 

[MaginB]

@autr30 It's great to hear that you're getting a replacement! Once you get it follow the instructions below in order to set it up:

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Catch you later!