07-30-2016 07:18 - edited 07-30-2016 07:21
07-30-2016 07:18 - edited 07-30-2016 07:21
My Fitbit Surge turned off automatically and i could not switch it on untill i connected it to USB port. Battery is full but after i disconnected Surge from USB port it died right away. Any advices on this issue?
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07-30-2016 09:09
07-30-2016 09:09
seems a died battery.
08-10-2016 08:11 - edited 08-16-2016 13:17
08-10-2016 08:11 - edited 08-16-2016 13:17
Hey there @autr30! I hope you're doing great!
Let me help you out, double check that you're charging it the way it says on this article, if the issue persists I agree with @SunsetRunner and contact the Support Team so they can review your device history and tell you the options.
Let me know how it goes!
07-30-2016 09:09
07-30-2016 09:18
07-30-2016 09:18
Yeah, that's i think also.
08-10-2016 08:11 - edited 08-16-2016 13:17
08-10-2016 08:11 - edited 08-16-2016 13:17
Hey there @autr30! I hope you're doing great!
Let me help you out, double check that you're charging it the way it says on this article, if the issue persists I agree with @SunsetRunner and contact the Support Team so they can review your device history and tell you the options.
Let me know how it goes!
08-10-2016 08:16
08-10-2016 08:28
08-10-2016 08:28
@autr30 It's great to hear that you're getting a replacement! Once you get it follow the instructions below in order to set it up:
Catch you later!