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Surge isn't working

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‎08-05-2019 09:51

‎08-05-2019 09:51

My husband's Fitbit Surge has been synced, but it isn't working at all. I press the home button and touch the screen, but it is frozen. Does this Surge need a new battery? What else could be wrong with it. Thanks for your help. Loretta

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‎08-05-2019 11:10

‎08-05-2019 11:10

The batteries are not replaceable.

 

How old is it? Mine lasted 3 1/2 years

 

You can try these steps and see if it helps

Please clean the contacts

Then Do a Restart

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

Community Council Member

Wendy | CA | Moto G6 Android

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