Surge issues

[Benny6403]

After reading the posts in the forums it seems the same problems keep reoccurring. My original surge’s buttons jammed and I could not use it at all. This happened only a few months after it’was purchased. It was kindly replaced very quickly and I was very happy with the service. I now sadly find myself with a different problem with the replacement, it’s battery is no longer lasting for more than 20 hours so I find myself charging it daily which seems to be making it rapidly worse. This particular watch is less than 12 months old and I had hoped it would last longer as it says in the instructions it can last up to 5 days. I have only ever charged it when I get an email telling me that it requires charging. Great tracker for my sport which is squash and it’s just a little disappointing as I love the watch. 

Nick Bennett

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

[Benny6403]

Thank you for the rapid reply. I have not tried all the things that you have suggested and will let yo know how I get on
Thanks
Benny6403

Sent from my iPhone