Surge no short-cuts

[colin64]

I have received my second replacement surge pluged it in to charge it all seem to be going well go got code to sync to phone when charged came up on screen with no short cuts tried every thing on the forum that has been suggest surge wont reset tried adding removing short cut removing surge from app putting it back on 

But still says

no short cuts

Moderator edit: Format

[YojanaFitbit]

Nice to see that you're digging into the Forums @colin64, let me give you a warm Welcome to our Community. 

Thanks for checking the forums, you did a great job researching for steps to troubleshoot this issue. Sorry that your Surge still is not showing the correct information. Please confirm that you're using a compatible device that is up to date. Also check if the Fitbit App is running the latest version and delete the Fitbit Surge from the Bluetooth of your phone and from the Fitbit App too.

Then restart you Surge once or twice while it is connected on the computer and try to set it up again. If this doesn't help, let me know so I can request a new case for you with our Support Team since they will have see what other warranty option you have.

Hope this helps.

[colin64]

Hi 

I have already done all that more than once and the watch won’t reset no matter how long I hold the buttons in for this is my second replacement and neither of them worked I am losing faith with Fitbit . 

I have already emailed fit bit telling them of the problem 

MY 2 nd repleclement surge ran down the power and started back up ok but i still can t do a restart on the watch what can i do my faith with fit bit is running  out

regards

colin

[colin64]

HI Yohana

I am still waiting for a reply from fitbit about my second replacement surge that isnt working as it wont reset no matter how long you hold the buttons in for as i said before i am losing faith with fitbit all i want is for my watch that paid £160 for and my first replacement would nt swipe second replacement wont reset

please help

colin

[colin64]

Hi yohana

i haven’t had a reply from Fitbit since last Thursday I am getting very disappointed as I paid £160 for my Fitbit 

surge  and with my second replacement 

still not fit for purpose the second replacement won’t reset no matter how long you hold the home button and bottom right button in together it does 

nothing 

yours 

Dissapointed

 colin

[YojanaFitbit]

Hi @colin64! Thanks for getting back to the Forums, sorry I wasn't around until now. 

I appreciate the time you took in order to post your feedback here, for trying all those steps and for the interaction you started with our Support Team. I've got in touch with them and they will keep sending you information in the same case you have open for this issue.

Please keep an eye to your email inbox and in case you don't have nothing there check your spam folder or feel free to reply the last email you received from them.

I'll be around.