Surge not able to sync / tracker not found since July 19th

[michaelye168]

Tried to sync with Windows 10, Android devices, and restart the tracker, all failed.

What is wrong? It just happens....???

[michaelye168]

Just tried Add as a new tracker from my Account on Fitbit Windows 10 mobile app. During the process, it say found the device and asked me to put in the 4 digit number displayed on the device but looking at tracker no number displayed, then the app falls in a dead loop

[michaelye168]

Synced July 19, 2016 9:37PM

Version 34.5.14

Battery full

[michaelye168]

Purchased an expensive Surge which lasts only 15 months, just a little bit time over its warranty. Now it refuses to sync, becomes useless 😞

For a while, I will not buy and recommend Fitbit products.

[ChrisWaiting]

I have the same issues with the same time frame you are having. 3 months out of warranty and having all kinds of issues. You are not alone.

[AngelaMa]

Hello @michaelye168 it's great to have you here! 🙂 Are you still experiencing issues with Syncing your Surge? If you are having issues my advise is to contact our support team, they can take a look at your tracker's back-end information and provide you personalized assistance. 

Let me know how it goes! 

[AlvaroFitbit]

Hello @michaelye168 @ChrisWaiting!

@michaelye168 If your tracker isn't syncing then please try restarting it by doing the following:

1.- Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2.- Let go of the buttons.
3.- After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

After you can turn off the bluetooth on your phone (if you are using one to sync) for 30 seconds and then turn it back on. If you are using a computer restart it and try plugging your USB dongle on a different USB port.

@ChrisWaiting What type of issues is your tracker having? Have you contacted support already?

Let me know how it goes!

[StevePhelps]

Followed these steps, too,mat ill does not sync. Hasn't since August 7. Uninstall and reinstall app. Not even one year old.

[SantiR]

@StevePhelps Welcome to the Fitbit Community! I recommend following these syncing troubleshooting steps for iOS devices (check @SunsetRunner's steps on that post). That should certainly help with the syncing issues you are experiencing.

Try that out and let me know how it goes! 

[StevePhelps]

Followed those steps. Nothing. Styll does not sync.

[SantiR]

@StevePhelps Thanks for trying the troubleshooting steps! In that case, I recommend reporting the problem to customer support. If it is defective, you may get a replacement as your tracker is less than a year old.

@Bwok16 Welcome to the Fitbit Community! Have you checked the newest trackers that were announced yesterday? Charge 2 and Flex 2 are the improved trackers with awesome new features. Make sure to check them out!

See you around!