Surge not charging

[randy3946]

My surge will not charge at all. 

Moderator edit: Updated subject for clarity.

[SteveH]

Fitbit's troubleshooting guide for charging problems is at: https://help.fitbit.com/articles/en_US/Help_article/1190/

As it says at the end of that, if those suggestions don't work then it's best to contact customer support. If they can't fix it then they can check your warranty status and go through your options.

[YojanaFitbit]

A warm welcome to the Fitbit Community @randy3946. Thanks for sharing this information @SteveH

You have some excellent steps to try! If you found these steps useful let's mark @SteveH's post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions.

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that! 

Please keep me posted!

[Rich_Laue]

How many different charging sources have you tried @randy3946. Have you cleaned the contacts? 

My brother found out that his phone charger does not work. but hooking it up to the port on the PC has it charged in 1.5 hours .

For me it seems to be the oppisite. and this is not just the same model. but with the very same Surge .

[YojanaFitbit · Accepted solution]

Thanks for adding this information @Rich_Laue. For more instructions on how to take care of your Fitbit battery check this master post. It has helped a lot of users.

We're here to help.