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Surge not connecting with Charging Cables

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‎04-12-2017 08:39 - last edited on ‎04-12-2017 12:14 by Moderator Alum

‎04-12-2017 08:39 - last edited on ‎04-12-2017 12:14 by Moderator Alum

I've got two charging cables for my Surge. Even if I clean all the connections, neither works.

 

Does anyone have recommendations for other ways to address this? Thanks.

 

Moderator edit: Clarified subject.

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‎04-12-2017 12:13

‎04-12-2017 12:13

Thanks for joining us to this family. Thanks for taking a break from stepping @SarahEHall! Cat Happy

 

Thanks for adding the detail about your extra charger, good thinking. It's odd that it is not charging. Have you tried restating the Surge a  couple of times would be a good idea. Clean the charging contacts on the back of your Surge. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion.  How old is your Surge?

 

We recommend plugging your charging cable into a different USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. I'd like to know if you're getting the full battery sign after charging your Surge for 3 hours or how long it takes to show it. Have you noticed if your charger is loose or maybe not connecting properly? 

 

Keep me posted please! Woman Wink

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