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Surge not syncing with my iPhone 6

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‎01-10-2017 12:51 - last edited on ‎04-12-2017 12:08 by Moderator Alum

‎01-10-2017 12:51 - last edited on ‎04-12-2017 12:08 by Moderator Alum

Hey rich_laue I have had my Fitbit surge for a month now and it wasn't syncing so I restarted both my iPhone 6 and my Fitbit. But it still wasn't working so I deleted the Fitbit from my account but i can't get it back help me

 

Moderator edit: Clarified subject.

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‎04-12-2017 12:05

‎04-12-2017 12:05

Hi @Ethan95! Please receive a warm welcome to the Fitbit Family! Cat Happy

 

Please allow me to help you with you inquiry. By the way, thanks for trying those steps to make connect your Surge. Have you tried to restart your Surge, if not try to do it a couple of times! Then check if your Fitbit App and iPhone are up to date. 

 

Please also review the steps that you did to delete your Surge from your Account since, sometimes you need to delete it from the Bluetooth too.

 

Keep me posted! Heart

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