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Surge not discoverable

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‎05-06-2017 03:50

‎05-06-2017 03:50

Surge can't be discovered on Bluetooth or wireless dongle. What's going on? 

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‎05-12-2017 07:34

In response to SteveH

‎05-12-2017 07:34

No. I went on the support chat and tried to troubleshoot the issue but the Surge remained undiscoverable. They are sending me a replacement though. Thanks for helping!

View best answer in original post

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4 REPLIES 4

‎05-06-2017 05:36

‎05-06-2017 05:36

Hard to say what the problem is but restarting your Surge using the following procedure might help:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it sometimes doesn't work

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‎05-12-2017 00:21

In response to SteveH

‎05-12-2017 00:21

Did you get this sorted in the end?

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‎05-12-2017 07:34

In response to SteveH

‎05-12-2017 07:34

No. I went on the support chat and tried to troubleshoot the issue but the Surge remained undiscoverable. They are sending me a replacement though. Thanks for helping!

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‎05-12-2017 07:38

In response to Ckhong2003

‎05-12-2017 07:38

Ok. Thanks for the update. I'm glad they're getting it sorted for you.

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