Surge not discoverable

[Ckhong2003]

Surge can't be discovered on Bluetooth or wireless dongle. What's going on? 

[SteveH]

Hard to say what the problem is but restarting your Surge using the following procedure might help:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give it a few tries as it sometimes doesn't work

[SteveH]

Did you get this sorted in the end?

[Ckhong2003 · Accepted solution]

No. I went on the support chat and tried to troubleshoot the issue but the Surge remained undiscoverable. They are sending me a replacement though. Thanks for helping!

[SteveH]

Ok. Thanks for the update. I'm glad they're getting it sorted for you.