help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge not recognized or synching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2016 03:59

‎03-14-2016 03:59

I have had my Surge since Xmas and it has been working well, although synching has been more difficult (have had to remove dongle and reinsert several times).  Now, after activity today, it will not synch at all.  I have followed all troubleshooting steps imaginable - even powered it off and on again but makes no difference.  The device is recognised in My Dashboard but will not synch.

Best Answer
2 REPLIES 2

‎03-14-2016 04:00

‎03-14-2016 04:00

I should add that it is my PC I am trying to synch to - I have an android phone app but bluetooth is off.

Best Answer
0 Votes

‎07-09-2017 12:20

‎07-09-2017 12:20

Did they ever work this out for you?  Mine is the same, except I have an iPhone and it doesn't like that either.

Best Answer
0 Votes