Surge not syncing anymore

[Thierrylarrivee]

My Surge still tracks everything on its screen, as usual, but it won't connect to my phone or home computer anymore. So no update has came up on my dashboard over the last 5 days.

I always use only my phone, so at first I thought I needed to connect at home for some kind of update, but it doesn't connect at all.

Help anyone?

Moderator edit: format

[damagedspline]

I have an issue with amy home router. When connected the surge will simply not sync. It worked ok for the first few days and then stopped, no idea why. It will sync over my office router or GSM.

[MCHM]

Uninstall your computer application and download the latest application software and install it.

Run the application and it should sinc with your device. I had the same problem and did what I just described and it worked. 

[laygan]

Surge won't sync since last iOS app update. Bluetooth cannot detect Surge and can't sync since 1st July

[Thierrylarrivee]

You mean iOS 9.3.2? It's funny because it actually started to work again for some reason. I was planning to upgrade to iOS 9.3.2 tonight, but I'll wait a little bit I guess! 🙂 thanks everyone!

[laygan]

Not the iOS, it's the Fitbit app version 2.24.1 released on 30 June. Sorry for the confusion.

[Thierrylarrivee]

Oh! Yes. Very possible because the dates match. However, as I said, it suddently began to work again so... 

[MariamV]

@Thierrylarrivee welcome to the Community! Wow, it's good to read that your Surge began to sync again. Did you do something specifically? I'm sure I'm not the only one curious about it. 🙂

In case your tracker starts acting up again, I recommend restarting it by doing the following:

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Good luck guys! 

[Smurfinator]

Great suggestion for syncing the Surge. Worked perfectly!

[MariamV]

A warm welcome to our new friend @Smurfinator! Thanks for letting me know that this suggestion worked perfectly for you! 

Hope to see you around more often and happy stepping!