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Surge not syncing feedback

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‎03-13-2018 09:15 - last edited on ‎03-14-2018 06:59 by Moderator Alum

‎03-13-2018 09:15 - last edited on ‎03-14-2018 06:59 by Moderator Alum

So I called support since my Surge bluetooth stopped working and it was determined that my device was defective. This is my 2nd Surge in less than 2 years and neither one has lasted a year without having an issue. Since this was my 2nd device and was a replacement to my first one, it was apparently no longer under warranty and I could only get a 25% discount to use on their website. This is more than a little frustrating! It's hard to want to spend any more money on a Fitbit device when they don't last longer than a year and then they don't stand behind their products when they go out. Not happy.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎03-13-2018 10:30

‎03-13-2018 10:30

Yep same problem,they are not fit for purpose,please everyone take advice and stay away from FitBit products!

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‎03-14-2018 06:58

In response to Wij07

‎03-14-2018 06:58

Nice to see that you're digging into the Forums @Wij07, let me give you a warm welcome to our Community @Hphillips. 

 

Thank you for your comments. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

Thanks for your understanding. 

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