Surge not syncing from 5 July

[NickWhite1974]

I can no longer sync my Surge, it worked fine yesterday and the watch has recorded my steps today but it will not sync with the app or on my Mac. When I try on the Mac I get an unknown error occurred message.

Any solutions or known issues that have arisen recently.

I've checked the previous post similar to this but I have the up to date version of the app.

[Ashridd]

The same thing is happening to me!! What is going on?

[lcqu222]

Same thing with my Surge. I have an HR that is syncing up just fine.

[Maz87]

same here

[NickWhite1974]

Hi guys

I found that a restart of my surge solved the problem.

Restart by pressing and holding the button on the left and the bottom right until the screen flashes once then starts to dim. After the screen has gone blank, give it 10 seconds and press the left button again until it comes back on.

Mine was syncing fine after that and has been all day today too.

[lcqu222]

You, my friend, are a genius!! Thank you for the tip. This has been driving me mad for two days. All is well after the restart on the device.

[Ashridd]

I wish that solved it for me!! I tried that more than a few times to no avail. Customer support is going to help me though!!

[lcqu222]

It took mine a bit to get going. It is always slow. Actually I closed the app after a few minutes and when I reopened it the data was there. Seems to never be smooth but I never had problems like we are all having before.

[CarlosMo]

@Ashridd It is nice to have you with us in the Fitbit community. I'm glad to hear you contacted Fitbit customer support. Let us know what they advise you.

@lcqu222 I recommend to perform once again a restart as mentioned by our friend @NickWhite1974 and try again to sync your information.