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Surge not syncing to challenges

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‎04-20-2018 13:51 - last edited on ‎04-25-2018 07:24 by Moderator Alum

‎04-20-2018 13:51 - last edited on ‎04-25-2018 07:24 by Moderator Alum

I just got my surge yesterday. It will sync to the homepage but not to any of my challenges. It says I haven't synced in 7 hours now but I can sync it to the homepage and it says exactly what's on my surge. What can I do? 

 

I am syncing to the app on my Samsung galaxy s7

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‎04-25-2018 07:43

‎04-25-2018 07:43

Hi @Dodgemama welcome to the Forums! Smiley Happy

 

Challenges are great way to stay motivated! Thanks for sharing all those details about the issue you're having. In regards to your question, I'd suggest try to reconnect your Samsung Galaxy S7 again to your account; to make sure that it is syncing all data. Then wait until your challenges are updated with the most recent information from your account.

 

You will find more details about challenges in this article: What should I know about challenges?

 

Keep me posted.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

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1 REPLY 1

‎04-25-2018 07:43

‎04-25-2018 07:43

Hi @Dodgemama welcome to the Forums! Smiley Happy

 

Challenges are great way to stay motivated! Thanks for sharing all those details about the issue you're having. In regards to your question, I'd suggest try to reconnect your Samsung Galaxy S7 again to your account; to make sure that it is syncing all data. Then wait until your challenges are updated with the most recent information from your account.

 

You will find more details about challenges in this article: What should I know about challenges?

 

Keep me posted.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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